3-Day Returns & Refunds

Eligible items may be reported for return within 3 days of delivery. Please contact SM Mart with your order number and details of the issue.

Eligible Return Reasons

Returns may be accepted when an item arrives damaged, incorrect, or materially different from the item ordered. The item should be kept in its original condition and packaging where reasonably possible.

Grocery, Fresh & Hygiene-Sensitive Items

Fresh, perishable, opened, used, or hygiene-sensitive products may not be returnable unless they were damaged, incorrect, or had a verified quality issue at delivery.

Refunds

Once an eligible return is reviewed and approved, the refund is processed according to the original payment method or the method agreed with SM Mart customer care.

Need Return Support?

Call 03299428440 or use the Contact Us page within the 3-day return window.